The Complete Resourcing Solution
will enable your call centre to take control and plan ahead. It consists
of a variety of Excel models and Word documents, plus a consultant for
three days to understand your business, tailor the solution for your needs,
install the software and teach your staff. The consultant visits again
after three or four weeks to ensure there are no problems. Call Centre
Revolution Ltd. will provide a 'Help' service to clients by telephone
and Email for an unlimited period of time. This will include re-supplying
Excel or Word Solutions if The Client experiences a loss of the original
and supplying updates at no cost as the system is developed.
Microsoft Excel models:
- A Call Forecasting model
- A Shift Planning model
- A model which will convert data between intervals
of 15, 30 and 60 minutes.
- A model which will allow the forecasting of
call volumes for Bank Holidays, Christmas and the New Year period.
- A model which will allow the client to measure
the accuracy of their call forecasting system.
The following Microsoft Word documents will also
be delivered to the client to assist in their operation:
- Advice on setting up a Resource Planning Team.
- A Glossary of terminology to assist in the standardisation
of phrases and descriptions used within the business.
- A document covering common Resource Planning
- A Resource Planning Skills Matrix.
- A suggested format for an Impact Grid.
- Guidance on the use of Management Information.
- A check list for a client considering the purchase
of a Workforce Management system, with guidance towards asking the right
questions, and assisting in cutting through the techno-babble.
Why not e-mail
now for an informal discussion or to receive our brochure?